Contact CV666 — Always Here, Always in Bengali or English
Customer support is not a department at CV666 — it is the foundation the entire platform sits on. Whether you are a new player asking how to deposit ৳200 via bKash for the first time, a long-time VIP needing a same-night ৳5,00,000 withdrawal verified, or a journalist requesting an interview with our compliance lead, this page lists every way to reach the right team and the response time you can expect.
Our average first-response time on live chat is under 28 seconds across both languages. WhatsApp replies typically arrive within two minutes during waking hours and under five minutes overnight. Email tickets are answered within four working hours, and complex cases (KYC reviews, legacy account recovery, large withdrawal verifications) are guaranteed a substantive update within 24 hours. We do not use auto-responder bots that pretend to be humans — every reply you receive is from a salaried CV666 employee based in Dhaka.
If your question is account-specific, please log in before contacting us where possible — it lets the support agent verify your identity and resolve issues without asking you to repeat sensitive information across channels. If you cannot log in (forgotten password, locked account, suspected unauthorised access), use the dedicated emergency channels listed further down this page.
Live Chat — Our Fastest Channel
Live chat is available 24 hours a day, 7 days a week, 365 days a year. To open a chat, click the chat bubble in the bottom-right corner of any CV666 page. You will be greeted in Bengali by default — type 'English' if you would prefer English support, and the conversation will switch instantly with no loss of context.
Live chat is the right channel for: deposit and withdrawal status enquiries, bonus claim help, KYC document upload assistance, password resets, technical errors during gameplay, account history requests, and any general question about the platform. For payment disputes, you can attach screenshots directly inside the chat window.
WhatsApp Support
Many Bangladeshi players prefer WhatsApp over web chat — it is the messaging app you already have open on your phone, and the conversation persists between sessions. Our official WhatsApp number is +8801700000000 and is staffed 24/7 by the same support team that runs live chat.
Use WhatsApp when you want a continuous record of a conversation, when you are travelling and cannot easily access the web, or when you need to send larger documents or videos that the chat widget does not handle as cleanly. Beware of fake CV666 WhatsApp numbers circulating on Telegram and Facebook — only the number listed on this page is genuine. If anyone asks you for your password, OTP or full card number on WhatsApp, they are not from CV666.
Email Support
For non-urgent and document-heavy enquiries, email is often the cleanest channel. We operate three primary inboxes:
CV666 official email addresses
- support@cv666.com.bd — general player support, account help, payment queries
- vip@cv666.com.bd — Gold, Platinum and Diamond VIP-only fast-track inbox
- affiliates@cv666.com.bd — affiliate partners, commission queries, marketing materials
- press@cv666.com.bd — journalists, interview requests, press kit downloads
- compliance@cv666.com.bd — formal complaints, regulatory queries, legal notices
- responsible@cv666.com.bd — self-exclusion requests, deposit-limit changes, problem gambling support
Office Address and Telephone
Our registered headquarters is in Dhaka. Walk-in visits are by appointment only — please email support before travelling, as the office is a corporate facility rather than a customer-facing branch.
Plot 14, Road 7, Gulshan Avenue, Dhaka 1212, Bangladesh. Telephone: +880 2 9876 5432 (Sunday to Thursday, 09:00 to 18:00 Bangladesh Standard Time).
Send Us a Message — Contact Form
Prefer a structured form? Use the message box below. Submissions route automatically to the correct internal team based on subject. Required fields are marked with an asterisk. We will reply to the email address you provide within four working hours.
Top 10 Common Support Questions Answered Here
Average is 12 minutes from request submission to funds in your bKash wallet. VIP Gold and above are typically under 5 minutes.
A photo of your NID card (front and back) and a clear selfie holding the NID. That is it. Most KYCs complete within 1 hour.
In 99% of cases the deposit lands within 60 seconds. If it has not arrived in 5 minutes, open live chat with your transaction ID — we will fix it on the spot.
No. CV666 operates a strict one-account-per-player rule per our licence terms. Duplicate accounts will be merged or closed.
It is automatic. Make your first deposit of ৳500 or more and the matched bonus is credited to your bonus wallet within seconds.
Yes — for security this requires a brief video verification call with our support team. Open chat to start the process.
25× the bonus amount, not 25× deposit + bonus. This is one of the fairest in the Bangladeshi market.
Yes. ৳1,000 cash for every friend who registers, deposits and verifies. No cap on number of referrals.
Yes — install the iOS web app from Safari (Share → Add to Home Screen) for a near-native experience including push notifications.
Visit the self-exclusion page or email responsible@cv666.com.bd. We will action it within 60 minutes and respect any cooling-off period you choose, from 24 hours to permanent.